introduction

Like a number of sectors, in recent years there have been major challenges affecting recruitment, retention and progression pathways of workers within the advice sector (organisations that support people with free legal or social welfare advice).  These have been highlighted in recent reports – links here.  Our collaborative programme was formed in 2023 to address the crisis.  This mounting crisis has been underscored in a series of recent reports. Find out more about in our recent reports below.

The advice sector, which plays a crucial role in offering free legal or social welfare guidance, has recently been grappling with significant challenges in recruiting, retaining, and advancing its workforce.