PRIVACY POLICY

London Legal Support Trust (we) operates the www.adviceworkforcedevelopmentfund.org.uk website (the “Service”, including but not only the provision of news and information about the Advice Workforce Development Fund programme, management of resources including learning reports generated by the programme, and the online contact form to enable us to receive and process your enquiry).

This page informs you of our policies regarding the collection, use, and disclosure of personal information. We aim to be transparent about the data we collect, why we collect it, and how it is used.

We are a registered charity (number 1101906), and registered with the ICO as a data controller (reference number ZA243848).

We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

We may ask you to provide us with personal information which can be used to contact or identify you. We will only collect and use this information when the law allows us to. Personal information (“Personal data”) may include, but is not limited to:

  • Name
  • Email address

When we collect personal information from you, we do so where necessary:

  • to provide the Service;
  • for our compliance with applicable law or other legal obligation;
  • where applicable, with your consent; and/or
  • as necessary to fulfil our other legitimate interests as described in the “Use of your data” section below, except where our interests are overridden by your privacy rights.

If we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.

Use of your data

Depending on how you interact with us, we use your information to:

 

  • process and respond to your requests, inquiries, comments and concerns
  • keep you updated with information about events, campaigns, news, and partnerships
  • enhance and improve our website and events
  • comply with our legal obligations.

Contact Preferences

Our most common method of communication is by email.  If at any time you would like us to stop contacting you, we will respect your request, and cease to contact you.

You can tell us that you would like us to stop contacting you, by submitting your request via the website’s contact form, or by emailing us at info@awdf.org.uk.  We will then follow up by email confirming receipt of your request, and will then cease to contact you.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. We use Google Analytics which sets cookies to collect information about how visitors use our site.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

Service Providers and Third Parties

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analysing how our Service is used.

Depending on how you interact with us, we may share personal information with our service providers, suppliers, agents and representatives, including but not limited to:

 

  • IT service providers
  • Database/CRM management (Salesforce)
  • Email service providers (Pardot, Mailchimp)
  • Social media platforms (such as Facebook, Twitter, LinkedIn, Instagram)
  • Other partners such as funders

We store your personal data on our secure Salesforce database.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Unless otherwise stated, we do not share the information you provide with any third parties for promotional purposes.

Security

We take precautions to safeguard your personal information against loss, theft and misuse and unauthorised access, disclosure, alteration and destruction using appropriate technical and organisational measures.

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Data Retention

We retain your personal information for as long as necessary to provide the Service you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.

Your rights

You have certain rights over your personal data, and we are responsible for fulfilling these rights. You may request access to the personal data held by us as a data controller, and you may request that we amend or rectify the data we hold on you, or that we erase the personal data that we hold. 

You may have other rights to restrict or object to our processing of personal data and the right to data portability. Individuals may request information about any automated data processing that we may undertake.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or in relation to your rights, please contact us, either by the online contact form provided on this website, or by email to info@awdf.org.uk.

By Post
London Legal Support Trust
1 Lady Hale Gate
Gray’s Inn

By telephone
020 7092 3974

You are entitled to ask us what information we hold about you. If you think it is wrong, please let us know so that we can put it right. If you have any concerns about the way we handle your data, please raise your complaint with our Chief Executive ceo@llst.org.uk. You can also raise concerns with the Information Commissioner https://ico.org.uk/concerns/.

Review

The Policy will be reviewed annually to ensure continuing suitability, and effectiveness of the Policy. An early review may be prompted by the introduction of new legislation/regulation, or in the light of findings from implementation of the project.